Hitchin: 01462 451500

Shefford: 01462 812746

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Ts & Cs

Terms and Conditions of Business

Our Commitment to you

We aim to provide you with a first class service and to provide your animal with the highest standard of treatment and care.

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Fees

All fees, diet and drug charges are subject to VAT at the current rate.

Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used.  

Details of our fees are available on request and a detailed invoice is provided for every consultation, procedure or transaction.

Estimates can also be provided on request – please see below.

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Methods of payment

Your account may be settled using:

-  Cash

-  Cheques with current Banker’s card

-  Credit/Debit card – Switch, Solo, Delta, Mastercard or Visa

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Estimate of treatment costs

We will be pleased to provide a written estimate as to the probable costs of treatment, but please bear in mind that any estimate given, can only be approximate as sometimes an animal’s treatment will not follow a conventional course.

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Settlement Terms

Accounts are due for settlement in full at the end of the consultation, the discharge of your animal or upon collection of drugs or diets. If, for any reason, your account has not been settled you will receive an invoice at the end of the month.  

In the event of non payment within the following month further reminders will be sent which will incur administrative costs. If your account is still outstanding following the reminders, we will refer you to our Debt Collection Agency or the County Courts which could result in a County Court Judgement.    

Any cheque issued which is returned unpaid, any credit card payment not honoured and any cash tendered that is found to be counterfeit, will result in your account being restored to the original sum, together with any bank charges or administrative costs incurred in the process.

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Complaints

We are committed to providing the best care and service to all our clients and hope our service does not give you cause for complaint. If you have any concerns  and  wish to discuss these further, please contact our Practice Manager, Mrs. Tamsin Swain, in the first instance on 01462 451500.  

Your comments are very important to us as it gives us feedback which helps to improve the service we offer.

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Ownership of Records

Case records and similar documents are the property of, and will be retained by Berry House Veterinary Practice. Upon request copies of records with a summary of the history of your animal will be passed to another Veterinary Surgeon taking over your animal’s care.

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Variations to Terms and Conditions of Business

No addition or variation of these conditions will bind the Practice unless specifically agreed in writing by Berry House Veterinary Practice.  Additionally no agent or person employed by or under contract with the Practice, has the authority to alter or vary these terms and conditions in any way.

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