Hitchin: 01462 451500

Shefford: 01462 812746

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Meet the Team


Pauline MacDougall  


Pauline has been with Berry House since 2007, she works at our Hitchin Practice on Thursday and Fridays.

She is a keen gardener and has a dog called Myah.


Claire Lawrence


Claire joined Berry House in 2010. She works as a part time receptionist in the Hitchin Practice.  

She is a locally known artist and has had exhibitions of her paintings.



Kerry Tomlinson


Kerry is one of our Senior Receptionists. She joined the Practice in 2008. Kerry qualified as a veterinary nurse in 2005, she works at the Hitchin Surgery on a daily basis.

As well as working on Reception, Kerry deals with all your insurance claims and enquiries.



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Christine Austin


Chris joined the practice January 2015. She works part-time at our Shefford practice on a daily basis.

Chris loves nothing better than baking cakes and other delights for her friends and family.  She is also a member of a local community choir.


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Robin Hine


Rob joined Berry House in 2015 with previous veterinary receptionist experience and 20 years NHS experience.  He has four greyhounds and a whippet (all rescues) and dedicates his spare time to sighthound rescue charities – and beard and moustache competitions!

Robin Chris Kerry Claire

Sarah White


Sarah joined our Hitchin branch in October 2015 after working at a previous vets in Leigh on Sea

Sarah loves walking her two miniature poodles and driving vintage tractors in her spare time.

sarah new Bex

Becky Longthorne


Becky joined Berry House in 2006, and started working on Reception, then for a few years was our RSPCA Manager.

She now has returned to Reception as a Senior Receptionist.

Sharon Comar


Sharon joined our reception team in October 2016. She has over 14 years experience working in another animal practice.

Outside of work Sharon is busy taking care of her 4 dogs, 9 chickens, 6 ferrets, horse and 2 shetland ponies!

She also has a passion for sewing and baking.

Sharon Comar

Shelley Mitchell


Shelley joined our Hitchin branch October 2017, she has over 20 years customer service experience.  Shelley has recently moved from Sussex and is enjoying exploring Hertfordshire and Bedfordsire on walks, she also enjoys photography in her spare time and has a love for animals and wild life.